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The top 10 fast-food restaurants for customer satisfaction

The top 10 fast-food restaurants for customer satisfaction

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The American Customer Service Index says Chick-fil-A scored 83 out of a possible 100 points, putting it a few points ahead of the second-place finisher, Domino’s pizza – but one point below its score last year.

The study was based on interviews with 19,423 customers via email between April 1, 2020, and March 29, 2021. “Customers were asked to evaluate their recent experiences with the largest companies in terms of market share.”

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